Shipping & Returns
How orders are packed, dispatched and made right if something arrives wrong.
Rates
| Order | Shipping |
|---|---|
| Under $200.00 | $9.95 |
| $200.00 and over | Free |
Rates are flat within the United States and cover packaging and handling. We do not ship internationally at this time.
Same-day delivery in DFW
For addresses in the Dallas–Fort Worth area, choose Same-day courier at checkout for a flat $99. Orders placed by 2 PM Central, Monday to Saturday, are delivered the same day; later orders are delivered the next delivery day. The option appears once you enter a DFW ZIP code, and checkout shows your delivery date before you pay.
See same-day delivery across Dallas–Fort Worth for the ZIP codes we cover and the next available courier slot.
Dispatch & transit
Orders are dispatched within 24 hours of confirmation on business days. Orders confirmed after 2pm CT on a Friday, or on a public holiday, go out the next business day — we do not hand parcels to a carrier before a weekend.
You receive tracking by email as soon as the label is created. Transit is typically 2–4 business days depending on destination.
Packaging
Every vial is lyophilized and sealed, and packed securely for transit. Lyophilized peptides are stable at ambient temperature for the length of a normal transit.
On arrival, store as directed on the vial and its Certificate of Analysis.
Returns & replacements
We replace, rather than restock. These are research materials whose integrity depends on an unbroken chain of custody, so a vial that has left our control cannot be returned to inventory and resold.
We will replace or refund an order when:
- a sealed product arrives damaged, or
- a batch fails to match its published Certificate of Analysis, or
- we shipped the wrong item or the wrong quantity.
Contact support@biohackhealth.co with your order number and the vial's lot number within 14 days of delivery, and include a photograph where the item is damaged. We will arrange a replacement or a full refund.
Because of those chain-of-custody constraints, we cannot accept returns of correctly supplied product that has been opened, or that is simply no longer wanted.
Lost or delayed parcels
If tracking has not updated for five business days, contact us and we will open a claim with the carrier and ship a replacement without waiting for the claim to resolve. You are not left holding a carrier's mistake.
Questions
Email support@biohackhealth.co and include your order number if you have one.
